Warranty

Warranty obligations.

Software products are delivered “as they are.” At the same time, if errors, failures or other functional inconsistencies and shortcomings occur in the process of using the corresponding product for functional purposes, they are eliminated as part of the provision of technical support.

Responsibility.

The Supplier (Contractor) does not test software products for their compatibility with any specific devices, systems, etc., suitability for operation in any specific conditions, etc. The Supplier (Contractor) shall not be liable for any losses of the Customer, direct or indirect.

Rules for returning software products.

Due to the technical features of the delivery of software products, the return of paid services to provide access to copies of products/solutions is impossible. This is because when the Supplier (Contractor) receives payment from the Customer for services to provide access to the software product, a unique license key is generated to activate access to the product for a certain period, which is an integral part of the service. From the moment of creation of the specified license key in accordance with the order selected by the Customer, the product is considered used, which makes it impossible to return it.
The customer must use all available methods in advance to get acquainted with the functionality and characteristics of the products, since after the purchase the Supplier (Contractor) will not be able to make their return. Therefore, we recommend the Customer to read carefully the description of the software product, its characteristics and functionality before making payment.

How can I get acquainted with the product before purchasing it?

Each software product has a 30-day demo period. You can apply for a demo version of the product you are interested in by following the link: support@bitimpulse.com
Thus, before deciding to pay for the service to provide access to the software product, you can fully assess its capabilities and compliance with your expectations and requirements.

Refund.

Funds can be returned only in case of incorrect payment by the Customer. The refund is made at the request of the Customer by the same payment method by which the erroneously transferred funds were received. The fee for a refund transaction, if any, shall be at the expense of the Customer.

Force majeure circumstances.

The Supplier (the Contractor) is released from liability for partial or complete non-fulfillment of obligations under the contract, if this non-fulfillment is the result of force majeure circumstances (fire, flood, earthquake, military actions, actions and regulatory instructions of state bodies) that are legally binding and arose after the conclusion of the contract, provided that these circumstances directly affected the Company’s fulfillment of its obligations.